Doing Things Better and the Trust Dilemma

Doing Things Better, Doings Things Differently and the Trust Dilemma Today we see technologies developing that not only allow us to do things better, e.g. Artificial Intelligence for decision making, but also to do things radically differently e.g blockchain platforms for transactions and contracts. Each has a different trust dilemma. Doing things better has a […] Read more »

Can We Afford to Get Personal?

One prediction of advancing technology is our expectation that “general” solutions will become “personal”. Not only does that mean new things, services and experiences will be delivered on a more personal level, but there will also be changes in the organisations that deliver them. A demand for an organisation to deliver personalised, rather than generalised […] Read more »

Is simplicity emerging, or is distraction? Can we get A Few Good Trusted Technologies?

The case for complex business ecology is that it allows for the emergence of new ideas. Just as significant as the emergence of the useful ideas is predation of the useless ones. How can we get simple and effective services if business practices, economic choices and legal mechanisms prevent it? Internet of Simplicity versus Internet […] Read more »

Misstopias: Freedom from Utopia

Down with Utopia here come the Misstopias One of the shackles tying us to predetermination is the idea of Utopia and Dystopia. This black-and-white viewpoint forces us into seeing the future as singular, and as either beautiful or miserable. Neither of these ideas are useful. There are many possible futures, their quality is subjective and, […] Read more »

Pace Appropriate Business: War on Error or War on Rigour?

Traditional versus Contemporary Business One way of framing traditional versus contemporary business is that of planning versus experimentation. Planned business is sequential by nature and involves long-term thinking known as strategy. An experimentation approach to business is an iterative practice by nature, e.g. Agile (cycles of small launch, rapid improvement and expansion.) Perfectionism: The War […] Read more »

The Tolerance of Innovation and the Beauty of Maintenance

Innovation and the Beauty of Maintenance Invention and innovation do not occur for their own sake but are driven by human need. Does that human need serve the individual, for example advancing survival or status, or the needs of many, such as assisting their lives? Emphasising individual needs may distance solutions from some of the […] Read more »

Retail Stores, Browser Flaws and Curated Floors and the Backwash of Transformation

During any technology transformation there will be lags in implementation and adoption as well as the retreat and even the passing of pre-existing participants. After the initial wave of change, however, there is also the potential for backwash, through which historic models which may also be revisited. I’ll examine this idea by looking at personal […] Read more »

Pauses Matter – Internet of Things or Internet of Trash?

A Long Pause in the Internet of Things There can be long pauses between the invention of something new, its innovation into something useful and appealing, and its proliferation (its widespread adoption and the resulting cascade of innovations).  The original vision for proliferation rarely matches the final popular manifestation.   The mobile telephone, for example, […] Read more »

Customer eXperience and the Challenge of the Narrow-Minded Adult

Introduction  The increasing use of technology to develop relationships with customers has brought more focus onto those touchpoints1 that are less transactional and more human.  At the same time, technology can indirectly make human-centric touchpoints more complicated. Examples of this are Practitioner-to-patient healthcare interactions, such as between a doctor and patient or a pharmacist and […] Read more »